Privacy policy

1.Data we collect

• Account data: name, mobile number, email if given, and password (stored hashed).
• Traveller data when booking: names, national ID, iqama or passport number and gender, for accommodation and organization.
• Payment data: the transfer receipts you upload. We collect no bank card details.
• Agency and representative data: commercial registration, licences and bank accounts for receiving payments.
• Messages: contact messages and feedback you send us.
• Technical data: IP address, device and browser type, and your notification subscription if you turn it on.

2.How we use it

• Creating your account and verifying your mobile number.
• Completing your booking and organizing accommodation and transport with the agency.
• Sending verification codes and trip updates on WhatsApp and notifications.
• Reviewing agency and representative documents, and protecting the platform from fraud and abuse.
• Improving the platform and answering your questions.

3.Who we share it with

We never sell or rent your data to anyone.

• The agency running your trip: the booking and traveller data needed to deliver it.
• The representative handling accommodation: names and gender needed to assign rooms.
• Technical providers: hosting, site protection and the WhatsApp service that sends messages, only as much as needed.
• Official authorities: when there is a lawful request.

4.Messages and notifications

We send verification codes and important booking updates on WhatsApp from the platform's number, and app notifications if you allow them. You can choose which notifications you get in your account settings, except messages essential to your account's security and your booking.

5.Cookies

We use only essential cookies, to keep you signed in, remember your language and let the app work offline. We use no advertising cookies or third-party trackers.

6.How we protect your data

• Encrypted connections (HTTPS) on every page.
• Passwords are stored hashed and no one can read them.
• Role-based access: every user sees only what concerns them.
• Regular backups to protect data from loss.

7.How long we keep it

We keep your data while your account is active, and afterwards only as long as the law or settling rights requires. It drops out of our backups automatically within six months.

8.Your rights

• To know what data we hold about you and get a copy of it.
• To correct or update your data from your account settings.
• To ask us to delete your account and data, unless the law requires us to keep them.
• To withdraw consent to optional notifications at any time.

9.Updates and contact

We may update this policy as the platform develops and will tell you about material changes on the platform. For any question or request about your data, reach us through the contact page.